Privacy Policy

Welcome to KomplyDox (“KomplyDox”, “we”, “our”, or “us”). KomplyDox is a workforce compliance and operational management platform designed to help businesses manage onboarding, inductions, toolbox talks, incidents, contractor administration, invoices, inspections and operational workflows.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you use the KomplyDox platform, website, mobile application or related services (“Services”).

By accessing or using KomplyDox, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Business Information

• Company name
• ABN/NZBN or similar business identifiers
• Business address
• Contact information
• Billing information

User Information

• Names
• Email addresses
• Phone numbers
• User roles and permissions
• Login credentials

Operational & Compliance Information

• Induction records
• Toolbox talk acknowledgements
• Agreements and signed forms
• Incident and near miss reports
• Vehicle inspection records
• Credential expiry dates
• Uploaded operational records

Contractor & Invoice Information

• Invoice details
• Payment references
• Bank account information voluntarily entered by users
• Earnings and operational metrics

Technical Information

• IP address
• Browser/device information
• Login activity
• Usage analytics
• Cookies and session information

2. How We Use Information

We use information to:

• provide and operate the Services
• manage accounts and subscriptions
• send operational notifications
• manage compliance workflows
• process invoices and operational exports
• improve platform functionality
• maintain security and fraud prevention
• provide support services
• comply with legal obligations

3. Uploaded Information & User Responsibility

KomplyDox provides tools that allow businesses and users to upload operational and compliance-related information.

Users and businesses are responsible for:

• ensuring information uploaded is accurate
• ensuring they have authority to upload information
• complying with applicable workplace, privacy and employment laws
• managing their own record retention obligations

KomplyDox does not independently verify uploaded information or compliance records.

4. Data Storage & Security

We take commercially reasonable steps to protect information from unauthorised access, misuse, loss or disclosure.

Security measures may include:

• encrypted connections (HTTPS)
• authentication controls
• access permissions
• cloud hosting security measures
• monitoring and logging

However, no electronic storage or internet transmission method is completely secure, and we cannot guarantee absolute security.

5. Third-Party Services

KomplyDox may use third-party providers for:

• cloud hosting
• payment processing
• analytics
• email delivery
• authentication services
• operational integrations

These providers may store or process data in Australia, New Zealand or other jurisdictions.

6. Cross-Border Data Transfers

By using KomplyDox, users acknowledge that information may be processed or stored in countries outside their local jurisdiction.

We take reasonable steps to work with reputable service providers, but international data handling laws may differ between countries.

7. Cookies & Analytics

KomplyDox may use cookies and similar technologies to:

• maintain user sessions
• improve performance
• analyse platform usage
• enhance user experience

Users may disable cookies through browser settings, although some functionality may be affected.

8. Access & Correction

Users may request access to personal information held by KomplyDox and may request correction of inaccurate information.

Requests can be made by contacting us using the details below.

9. Retention of Information

We may retain information:

• while accounts remain active
• as required for operational purposes
• for legal or compliance obligations
• for backup and security purposes

We may delete or anonymise information when no longer required.

10. Children's Privacy

KomplyDox is designed for business and operational use and is not intended for direct use by children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published within the Services or on our website with an updated effective date.

12. Contact Us

For privacy-related enquiries, please contact:

KomplyDox
Email: support@komplydox.com.au

13. Australia & New Zealand Privacy Compliance

KomplyDox is intended to operate in accordance with applicable privacy principles in Australia and New Zealand, including reasonable handling of personal information and transparency regarding data usage.